Sky: Millions of TV and broadband customers to see bills rise by £36 a year from April

Millions of Sky TV and broadband customers will see their bills go up from April 1. The telecoms giant said that customers will pay on average £3 a month more – or £36 extra a year.


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The company is hiking the cost of four TV and broadband packages from April.

It will see its essential broadband package rise by £2 – from £20 a month for 18 months to £22.

The cost of Sky Entertainment is also being hiked – from £22 to £24 per month.

Customers who have the telecoms giant’s multi-screen option will see the cost of this rise by £1 per month – from £13 to £14.

Meanwhile, those with HD TV will also rise by an extra £1 per month – form £5 to a monthly £6.

TV packages Sky Cinema and Sky Kids will remain the same, as will Sky Sports.

The cost of Sky Broadband Superfast is not set to increase.

Customers who are affected by the rise will be contacted by email or post, between February 20 and March 25.

A Sky spokesperson said: “We know price increases are never welcome, so we try to keep prices down while continuing to bring customers the best entertainment all in one place, leading customer service and even more flexibility to choose the package that best suits them.”

Alistair Thom, Managing Director of the subscription-free TV provider Freesat, commented: “This April, customers will, once again, feel the pinch from their already expensive TV packages, despite many of them only watching free to air channels.

“Consumers are being duped into forking out more and more for their TV contracts and they should take this opportunity to decide if the service they get, even with new updates, is still value for money.

“Looking at the wider market and the alternative options that exist, such as the new Freesat boxes, is key to making this decision.


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“There are plenty of ways to keep all the TV content they love and get it at a fraction of the cost – that won’t spike unexpectedly later on if new features are added.”

It comes amid new rules being introduced by regulator Ofcom to ensure that TV and broadband consumers have more control over their deals.

Under the new rules, providers must now inform customers of when their deals are ending.

Richard Longmore, Managing director of home management site Hoppy, said: “The new rules announced around TV and broadband contracts hand more power to customers, allowing them to effectively manage their bills.

“By offering alerts when contracts are ending, consumers are able to assess their existing deal alongside other deals in the market to ensure they are getting the best value for their money.”

From May 2020, people switching energy supplier may end up receiving a £30 payment from suppliers automatically.

This is following a change in the rules by energy regulator Ofgem.

Under the new requirements, customers will receive an automatic payment of £30 from suppliers if they are switched by mistake, if their switch takes longer than 15 working days, or if their final bill doesn’t arrive within six weeks.

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