Barclays down: Online banking problems leave customers unable to access cash

Barclays expert on possible long term growth from investing

We use your sign-up to provide content in ways you’ve consented to and to improve our understanding of you. This may include adverts from us and 3rd parties based on our understanding. You can unsubscribe at any time. More info

The bank began experiencing problems with technology earlier today which has left hundreds of Barclay’s customers without means of accessing their accounts. It’s the second bank to experience huge problems with online apps in just a few weeks, leading experts to call for banks to update their systems.

The outage affected a number of Britons in various locations according to the website downdetector.

It’s the latest high street back to suffer technical problems after Nationwide experienced three outages in as many weeks.

David Beard, editor-in-chief of Lendingexpert.co.uk, said it’s not good enough.

He added: “Banks need to invest in updating legacy systems and get to grips with fail-safe technology.
“For some people online banking isn’t a choice – they are being forced to use online or app-based banking due to so many branch closures in their area.”

Cash machine withdrawals and card payments weren’t thought to be affected.

Barclays confirmed it was experiencing problems with online banking on its service status page.

On its website, it said: “We’re sorry, there’s a problem with Online Banking right now – we’re working to fix this.”

The bank says the problem has now been resolved although, as a result, it’s receiving a high number of messages so it may take longer to respond.

DON’T MISS
State Pension to rise £290 in 2022 – ‘plug in’ this vital number now or YOU could miss out [UPDATE]
HSBC, NatWest, Santander, and Virgin Money customers at risk of fraud claims report [WARNING]
‘Haven’t planned for charges!’ Fears of ‘lasting damage’ by axing free NHS prescriptions [INSIGHT]

The outage follows a spate of errors disrupting services for Nationwide Building Society customers.

Recently, Nationwide customers experienced three outages in as many weeks which has led to hundreds of complaints from customers.

Some customers were angry that they received no compensation although they too were left with vital funds days before Christmas.

Sophie Crote tweeted: “I was affected by this as I was also unable to receive my money that was to feed my children.”

Regarding an issue in early January, the building society issued an apology and £60 in compensation to affected customers.

Nationwide Building Society spokesperson said: “We have contacted and compensated members who experienced a failed Direct Debit on January 4 as a result of not being able to transfer the necessary funds into their accounts.

“We apologise for the inconvenience caused. Any member who experienced additional issues as a result of recent payment delays can visit us in branch, contact us on 0800 302 011 or via Twitter (@AskNationwide) to discuss their circumstances.”

Others said £60 was not enough to cover the damage and upset caused as people were left without means of paying bills.

What is happening where you live? Find out by adding your postcode or visit InYourArea

Banks aren’t forced to offer compensation when services go down so it’s no guarantee that Barclays will follow in Nationwide’s footsteps.

However, customers always have a right to complain if a service outage has seriously affected them.

The best way is to contact the bank directly through their complaints procedure on their website.

A spokesperson for Barclays told Express.co.uk: “Yes, it was down for under half an hour – from 13.47 to 14.10. We’re looking into the issue and have brought it back online swiftly.

“We’d normally have around 15,000 customers logged on during this time period. We apologise to any customers affected or inconvenienced by this.”

This article previously stated Nationwide’s £60 apology was for issues experienced in December. This is not correct as Nationwide provided the £60 for those who experienced a failed Direct Debit due to a specific issue on January 4, 2022. We are happy to set the record straight.


Source: Read Full Article